Email etiquette: golden rules for sending work emails
1. Don’t be sloppy in an attempt to be friendly.
Play it safe – a balance between formal and friendly is ideal for the first contact. Writing in a conversational manner can come across as too casual, while a formal approach can seem stern or impersonal. In short, reserve your attempt to write like you are addressing a close business contact for later communications.
2. Watch your grammar, spelling and punctuation.
Spelling, grammar and punctuation should be one of your top concerns in writing business emails. Remember, how you write reflects your total professionalism and personality. If you do not take these things into consideration, it may appear that you are too lazy to communicate with them and thus will give them the perception that you are not going to be a good person to deal business with. Always double check your email before sending.
3. Avoid talking aimlessly in emails.
Rule of thumb in composing a professional business email is to focus on one subject per email. If an email conversation has exceeded two emails on both sides already – pick up the phone! It does not only save time, it is also more professional and convenient.
4. Choose your subject wisely.
As much as possible, relay your email message by indicating a more specific email subject. Your subject must indicate the purpose of your message.