Two Hour Remote Support

This will give you 2 Hours of remote support from one of our engineers to help with your PC, Mac Office 365 issues. We will provide this support remotely via our remote control software so you computer will need to have an internet connection however we can use this time for any IT support. This support will be provided during standard South-African business hours of 9am to 5pm Monday to Friday. For out of hours support prices please get in contact.

Our offer is simple – we will login and assess the problem and advise you on further steps that we need to take in order to remediate it. Our support staff will maintain the confidentiality of your files and data and act within the parameters of the PAIA and POPI laws that govern data privacy. We also undertake not to provide any of your information to any third party, except where we are lawfully required to do so. Please take note that we have the right to not have to provide support for any reason. This includes (but is not limited to) the presence of unlicensed or illegal software on your PC, obscene or pornographic material on your PC or the presence of any material or software that we deem to be unlawful. Remember, you will still be liable to pay us for our time spent. We will not be held responsible for any data loss –again, please make sure you have  backups of your data beforehand. Our pre billing assessment may not be completely accurate based on further underlying issues that we are unable to determine during assessment. In such a case we will make known that there will be additional charges to be incurred. We will exercise a fair approach to this and assist with keeping the costs as low as possible. If you are not satisfied with our service FOR ANY REASON, please contact us immediately on help@itall.co.za